How do I book a holiday home?
You can make a booking enquiry online at www.holidayonthecentralcoast.com.au or by calling one of the holiday property managers at (02) 4382 3066.
Do I have to pay a deposit?
Yes, a deposit must be paid to secure the property and block the calendar. The balance must be paid before your arrival.
Where do I collect the keys to my holiday property?
Keys can be collected at Holiday on the Central Coast’s office which is located in Stone Real Estate at 212 Del Monte Place Copacabana, NSW 2251 PH: (02) 4382 3066) or, after hours, Andrew Thomson on 0405 103 077. Alternate arrangements can be made for guests arriving after hours.
What time can I check in & check out of my holiday property?
Standard check in is from 3:00pm and check-out is 10:00am, unless previously arranged. We will endeavour to offer early check-in/late check-out where possible, depending on owners/cleaners schedules and booking arrivals/departures on either side of your reservation.
Can I bring pets with me to my holiday home?
Pets are only allowed at specified properties with prior arrangement and written approval from the booking agent. It is a breach of the Terms & Conditions to bring a pet along to a home that is not pet friendly and any pets found to on the premises when not authorized with a booking consultant will result in the termination of the booking and additional cleaning charges will be charge.
When the property you hire is classified as Pet Friendly, you agree to the following:
- It is a requirement that pets are toilet trained and any mess is cleaned up immediately.
- All pets are to stay off all furniture at all times (including lounges, chairs and beds).
- All pets are to remain outside whenever possible and tethered sufficiently if yard is not secure. The agency/owners are not responsible for the confinement of your pet or any damage or injuries caused by them.
- Our holiday homes are located in residential areas, so any impact or disturbances resulting from your pets are to be kept to a minimum. This includes noise (barking, howling, etc) and any mess caused by them.
- Charges will apply if any damage is caused by pets or extra cleaning is required.
Can I bring my own linen, towels, etc?
Linen (Sheet & pillow case sets) and towels are automatically hired and/or supplied at all Holiday on the Central Coast homes. If you wish to bring your own we can remove any hire charges (when applicable) provided we are notified in writing no less than 7 (seven) days prior to booking arrival date.
What if we do not leave the house clean when we leave?
Guests will be charged if extra cleaning/rubbish removal is required.
When I vacate a holiday home, how clean do I need to leave it?
We ask that guests leave houses in the same state as they found them on arrival. So, dishes cleaned, rubbish removed and the home left generally neat and tidy. Although cleaners come through to clean floors and vacuum, etc, we ask that any spillages or excess dirt or grime is cleaned by guests prior to departure. BBQ’s, ovens and kitchens must be cleaned and left as you found them when you arrived.
Guests are also asked to turn off any heating/air conditioning and all lights as well as close windows, blinds and leave the home locked and secure. Keys are to be returned to the office (Stone Real Estate 212 Del Monte Place Copacabana, NSW 2251 PH: (02) 4382 3066). Should the office be unattended, keys are to be dropped through the hole located in the door at Stone Real Estate Copacabana.
Can I move furniture around the holiday home?
No. Please do not change, move, damage or rearrange the furniture within your holiday home. Please respect the premises and understand that these are private homes – not only holiday accommodation. Any damages must be reported to your Holiday on the Central Coast property manager and damages/breakages must be paid for.
What if something breaks or we damage something in the holiday home?
Please let your property manager know immediately if there are any breakages or damage to any property during your stay. We will endeavour to rectify/repair the issue as soon as we can. Issues occurring through no fault of guests will not be charged. Replacements/repairs for issues damaged directly by guests can be paid for out of your security bond or separately.
What if we leave something at the property when we leave?
Lost property (excluding food, perishables and what is considered trash) will be collected by cleaners or property managers and kept at the office for a period of 8 weeks. Guests will be contacted if items are of significant value. It is the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost.
What do we do if anything (that should be included) is missing from a holiday home?
If you have any concerns or issues with your holiday property please contact your property manager immediately if anything is missing from your holiday home.
We will arrange cleaners ASAP should they be required on your arrival. Contact the office which is located in Stone Real Estate at 212 Del Monte Place Copacabana, NSW 2251 PH: (02) 4382 3066) or, after hours, Andrew Thomson on 0405 103 077.
What do we do if the home is not cleaned when we arrive?
Please contact your property managers as soon as possible. We will arrange cleaners ASAP should they be required on your arrival. Contact the office which is located in Stone Real Estate at 212 Del Monte Place Copacabana, NSW 2251 PH: (02) 4382 3066) or, after hours, Andrew Thomson on 0405 103 077.